Concentric does business in whatever way makes life easiest for each individual customer. We’re committed to best practices in supply chain and logistics management and have all the state-of-the-art technology to completely interface with our volume customers.
Capabilities include the latest Enterprise Resource Procurement (ERP) and Electronic Data Interchange (EDI) systems plus all major forms of shipping tracking and warehouse management systems. We commonly integrate directly into customers’ sales forecasting process and systems creating exceptional transparency and visibility from forecast to factory floor to ensure supply meets demand. We also regularly interact with customers to get their ideas and feedback for continuous improvement to ensure our services and products continue to exceed their expectations.
Every volume customer has a single point of contact and multiple ways to contact that person. Concentric also believes in the power of face-to-face communication. Our sales representatives frequently consult in person with all our volume clients.
Our commitment to quality and service extends to our retail customers as well, with dedicated sales and service representatives available to solve any issues and help with special needs and orders.